Follow-up text messages for quotes

By Abdullah Shakir Hussain. Published .

A text is often the quickest way to get a reply, as long as it's short and clearly from you. Here are messages for each stage after you've sent a quote.

A few rules for texting customers

  • Say who you are in the first line. Your number may not be saved in their phone.
  • Keep it to two or three short sentences.
  • Mention the job, so they know which quote you mean.
  • Only text customers who gave you their number for this job, and stop if they ask you to.
  • Text at sensible hours, when you'd be happy to get one yourself.

Checking the quote arrived

A day after sending

Hi [First name], it's [Your name] from [Business name]. Just checking you got our quote for [Job]. Happy to answer any questions.

A gentle nudge

A few days later

Hi [First name], [Your name] here from [Business name]. Any questions about the quote for [Job]? Happy to talk it through.

Offering a date

Hi [First name], it's [Your name] from [Business name]. We have an opening on [Date] for [Job] if that suits. Want me to hold it for you?

When price might be the issue

Opening the door

Hi [First name], [Your name] from [Business name]. If the price for [Job] is a concern, let me know. We can look at options to fit your budget.

The last check-in

Closing the loop

Hi [First name], [Your name] from [Business name]. I'll stop chasing about [Job] for now. If the timing changes, just reply here.

After they say yes

Thank you

Thanks [First name], great to have the go-ahead for [Job]. I'll be in touch shortly with the next steps.

Prefer email for longer messages? See our quote follow-up email templates. Not sure how often to send them? Read how to follow up on a quote.

In QuoteLoop, every follow-up can be copied in one tap to WhatsApp or a text, so you can send it from your own phone.

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QuoteLoop shows which quotes to follow up today, with the message already drafted. You review it and send it.

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